Get in Touch with Pin-Up
Our support team is ready to help users in India through multiple channels. You can reach us via live chat, email, phone, messengers, and social networks. We respond in English and Hindi. Most queries receive answers within minutes through chat and under 24 hours via email.
How to Contact Us
You might need to reach our team for partnership proposals, affiliate programs, media inquiries, legal questions, investor relations, or marketing collaborations. Below you’ll find the right channel for your specific need.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live Chat | Available on every page of our official platform. Click the chat icon in the bottom right corner. | Perfect for account issues, game questions, payment queries, bonus details, or technical problems. Instant responses during business hours. |
| Send your message to [email protected] | Use this for detailed inquiries, document submissions, complaints, or when you need written confirmation. Response time: up to 24 hours. | |
| Phone Number | Call +91-XXX-XXX-XXXX (available 10:00–22:00 IST) | Best for urgent account verification, payment issues, or when you prefer voice communication. |
| Telegram | @PinUpSupportIndia | Quick questions about bonuses, games, or platform features. Our team monitors messages daily. |
| +91-XXX-XXX-XXXX | Convenient for users who prefer messenger communication. Send screenshots or documents if needed. | |
| facebook.com/PinUpIndia | Follow us for updates, promotions, and community discussions. Message us for general inquiries. | |
| @pinup_india | Latest news, game releases, and winner stories. Direct message us for non-urgent questions. | |
| @PinUp_India | Platform updates, scheduled maintenance announcements, and quick support responses. | |
| Corporate Email | [email protected] | For business partnerships, affiliate programs, media requests, legal correspondence, or investor proposals. |
Response Times by Channel
Live chat delivers the fastest support. You’ll get answers within 2–5 minutes during peak hours. Phone support handles complex cases requiring immediate attention. Email works best when you need detailed explanations or have multiple questions. Messengers bridge the gap between chat speed and email thoroughness.
Choosing the Right Channel
Account problems require live chat or phone contact. Payment delays need email with transaction details. Game questions get solved fastest through on-site chat. Partnership proposals go to our corporate address. Legal inquiries must use official email channels.
What Information to Prepare
Have your account username ready before contacting us. Payment issues require transaction IDs and timestamps. Technical problems need device details and browser information. Bonus questions should reference specific promotion names. This preparation speeds up resolution time.
Support Languages
Our team communicates in English and Hindi. Live chat agents switch between languages based on your preference. Email responses match the language you used in your message. Phone operators handle both languages fluently.
Security Notes
We never ask for your password through any channel. Official communication comes only from @pin-up.in or @pin-up.global domains. Verify social media accounts through our website before sharing personal details. Report suspicious messages to our security team immediately.
Office Hours
Live chat operates 24/7 with slightly longer wait times after midnight IST. Phone lines work from 10:00 to 22:00 Indian Standard Time daily. Email responses arrive within one business day. Messengers get monitored continuously but may have delayed responses during weekends.
Alternative Contact Methods
Some users prefer contacting us through the feedback form on our platform. This method routes your message to the appropriate department automatically. You’ll receive a ticket number for tracking. Complex cases get escalated to senior specialists.
Follow-Up Procedures
If your issue remains unresolved after initial contact, reference your ticket number or previous conversation. Escalation requests go through live chat or phone. We track every interaction to ensure consistent service quality.
Updated: